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Customer Service Skills

Course Details:
Category: Human Resources Duration:
45 minutes
Target Audience: All Employees who interact with patients and/or customers directly.
Course Overview: Retaining customers and patients is vital to the success of an organization, including healthcare. Ensuring employees are providing the best customer service is not only a sign of professionalism, but it also is important for the reputation of the organization and for the retention of customers. This training is a must-have for all organizations to ensure their employees are projecting quality customer service.

Training Includes:

  • Improving Impression Perception

  • Foundations of Great Customer Service

  • Phone Etiquette

  • Professional Appearances

  • Active Listening Techniques

  • Communication Tips

  • Exceeding Customer Expectations

  • Customer Service Do's and Don'ts

  • Doctor Visit Basics

  • Effective Listening Skills

  • Problem Resolution

  • Handling Difficult Customers

  • Stress Busters

  • Retaining Customers