Customer Service Skills

Course Details:

  • Category: Human Resources
  • Duration: 45 minutes
  • Target Audience: All Employees who interact with patients and/or customers directly.

Course Overview: Retaining customers and patients is vital to the success of an organization, including healthcare. Ensuring employees are providing the best customer service is not only a sign of professionalism, but it also is important for the reputation of the organization and for the retention of customers. This training is a must-have for all organizations to ensure their employees are projecting quality customer service.

Training Includes:

  • Improving Impression Perception
  • Foundations of Great Customer Service
  • Phone Etiquette
  • Professional Appearances
  • Active Listening Techniques
  • Communication Tips
  • Exceeding Customer Expectations
  • Customer Service Do's and Don'ts
  • Doctor Visit Basics
  • Effective Listening Skills
  • Problem Resolution
  • Handling Difficult Customers
  • Stress Busters
  • Retaining Customers