Customer Service Skills

Course Details:

• Category: Human Resources
• Duration: 45 minutes
• Target Audience: All Employees who interact with patients and/or customers directly.

Course Overview: Retaining customers and patients is vital to the success of an organization, including healthcare. Ensuring employees are providing the best customer service is not only a sign of professionalism, but it also is important for the reputation of the organization and for the retention of customers. This training is a must-have for all organizations to ensure their employees are projecting quality customer service.

Training Includes:

• Improving Impression Perception
• Foundations of Great Customer Service
• Phone Etiquette
• Professional Appearances
• Active Listening Techniques
• Communication Tips
• Exceeding Customer Expectations
• Customer Service Do's and Don'ts
• Doctor Visit Basics
• Effective Listening Skills
• Problem Resolution
• Handling Difficult Customers
• Stress Busters
• Retaining Customers