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Frequently Asked Questions

How often do compliance regulations change?

As you may well know, it seems that the government is ever changing, updating, and creating new laws on a regular basis. Because of this, HCP keeps its clients notified on a weekly basis regarding any new regulations, guidance, or other important information that comes from the federal government or any of its agencies. Where mandated, this information is also automatically incorporated into clients’ programs immediately.

Why do I need a compliance program?

Pursuant to government regulations, healthcare organizations and their business associates, must have a custom compliance program with HIPAA, OSHA, and Corporate policies and procedures written specifically for their group and then train their employees on these policies. 

Does your program include support?

Yes. When you sign up for our core compliance program, you are assigned a specialist who is available via phone and email year round. Our support includes both technical and compliance support.

Is your system complicated and difficult? 

No. Our patented software is easy-to-use, straight forward, and only continues to improve. From the moment you sign up with our services, you are assigned a specialist who guides you through the process. You may also reach out to your specialist with any technical or compliance questions at any time. 

Do you offer a preview of your services?

Yes. We offer a free consultation and review of your current circumstances and show how our program can help fill in the gaps or create a complete compliance program. Request a free consultation by emailing [email protected]

We are a small group; can we afford a custom compliance program?

While it is true that we have large institutions utilizing our services, our pricing is scaled based on the number of users added to your account. This allows small groups to have access to the same program and level of support as large health care organizations.

How do you sign up for your services?

Prior to signing up, you work with and are assigned an account manager who is responsible for your billing and will activate your account with either a credit card or checking information.

Do you require long-term contracts?

No. We pride ourselves on our product and service, and do not require any contracts with our clients. Our services are subscription-based and service may be discontinued with 30 days written (email) notice.

How long does your program take to get setup?

The setup process is not that time consuming. Based upon the size of your practice, we can have your program developed and training reminders going out to your staff in less than a week. When you sign up, your HCP specialist works around your calendar and needs to ensure a successful launch of your compliance program.

Do you include a security risk analysis (SRA)?

Yes. We provide a comprehensive SRA based on the NIST (National Institute of Standards and Technology) guide. We also offer an annual review, action plan, and SRA support to help assist clients with addressing any gaps in their program.

Do you provide Global Harmonization transitioning and training?

Yes. With the adoption of the Globally Harmonized System, we now offer services for clients that helps train their staff on the new changes and assists them in transitioning their Material Safety Data Sheets (MSDS’) over to the new mandated Safety Data sheets (SDS’). 

Do my employees have to be trained each year?

Yes. Within the healthcare industry, there are statutes that support the need for annual training on HIPAA, OSHA, and Corporate Fraud, Waste & Abuse regulations. 

Do you provide Meaningful Use support?

Yes. We assist clients who are participating in the Medicare and Medicaid EHR Incentive Programs. You can include Meaningful Use services to your program.

What if I get audited?

Whether a client is going through a Meaningful User audit, RAC audit, OSHA Inspection, or other healthcare audit, HCP provides audit support services and can help clients through audits.

Do you come onsite?

To keep the costs down, we generally like to work with our clients remotely through phone, email, and online conferencing, but we are available to come onsite to perform setups or mock audits if needed.