Thanks for printing! Don't forget to come back to Healthcare Compliance Pros for fresh articles!
OSHA Support is Amazing
We are really very happy. We try to do our own OSHA and HIPAA with you as a backup, but it turns out that we always go to you first. I always get really fast and good responses, especially with breaches. The reports are great and I appreciate the reminders and reviews. I am frustrated with the staff training completions but it's my job to motivate them, not yours. I appreciate you very much.
- Mary A.
I was terrified of MIPS, HCP took away my fears completely
When I heard about Meaningful Use coming to an end I was concerned about what it would mean for my practice. After participating in the HCP MACRA/MIPS Webinar, I feel great about everything I need to do to get every bonus available. Thanks for the HCP MIPS Program.
- Sue (Orthopedic Practice)
Outstanding Customer Service
Your service has been great. I am completely satisfied. In answer to your question, yes, i do feel that I am getting value for what I pay. I rank you 5 star.
- Marty M.
Wonderful Customer Support Team
I rank HCP Five stars, of course. You are readily available whenever I need help. Very unusual to encounter such great support in healthcare. I can't think of a single thing that you could do better!
- Ashley K.
Amazing Help With Standard Risk Assessment
Standard Risk Assessment (SRA) went great. This is all new to us so we appreciated your team's expertise and patience. Everything was very straightforward. We look forward to completing training during the next month. Great communication with you.
- AJ M. (Pediatric Hospital)
Friendly Customer Support
"Absolutely no problems of any kind. The system seems to just work. It is a huge timesaver for me for that reason. Also, I can always get help when I need it. However, I rarely need it which is a very good thing!"
- Mary S. (Surgical Center)
You Are Lifesavers!
You are definitely lifesavers. I could have gone through book after book trying to find out how to do this (SRA) and never would have found help. That's why I love you guys. Great system and great help when I need it. I always get a real person on the first try. Emails are responded to almost immediately. Can I give more than 5 stars?
- Susan H. (Surgical Center)
Great Customer Support
We are happy to be a client of HCP, great response when I need it and great people who support us. I would recommend HCP to everyone!
- Gila D. (11 employees)
Rapid Response Time
You guys have been great. I am always able to talk with someone or email and get a quick response. Thanks for helping me add and delete employees and for sending the instructions. Your team is always so quick to send me the information I need. I'd recommend HCP to anyone seeking online compliance support!
- Janice H.
More Time, Thanks to HCP
We are definitely pleased with everything. The system is doing exactly what we want it to. It's a great addition to our compliance efforts. The whole thing is streamlined with the effect being that we have more time for other things. Our CRS has been great to help us when we have needed it.
- Bob G. (50 employees)
Support is always available
HCP is awesome. We never have to call you. When on rare occasions when I do call, our CRS always answers quickly and is very helpful. We complete all training for new employees upon hiring.
- Rebeccah B. (25 Employees)
HCP is Efficient
HCP is efficient, easy, and very user friendly. When I need it, I always get personal help almost immediately. Things run extremely smoothly
- Sandy P. (65 Employees)
Fast and Efficient Team at HCP
I kind of walked into this not knowing what was available (new to job one year ago). HCP has been a lifesaver. I have been happy and relieved to be made aware of all you have to offer. I was searching for some kind of "active shooter training" and there it was from HCP. It makes my job so much easier. I never have to wait to talk with someone and email questions are answered almost immediately. I really am impressed, 5 stars and thanks HCP!
- Michael F.
HCP Does All The Work
I appreciate the fact that you do all the work for us. All I do is say "take the training." It makes my job much easier.
- Kim W. (9 Employees)
Tremendous time saver
HCP is the best thing we have ever done. All I have to do is read my emails. Piece of cake to add and delete employees. We recently uploaded our employee handbook. This has been a tremendous time saver for me. I just refer employee questions to the site. I don't have to keep quoting chapter and verse for every question.
- Rhonda W. (25 Employees)
Amazing Customer Support
I found it very easy to create our own safety training module with your system, with the help of our adviser. We were up and running in no time, with easy access to consultants by phone or email. Your system has made it so much easier to track our employees’ training, keep it up to date and to make our safety training accessible online to area emergency personnel.
- Shannon S., Safety Compliance Officer (84 employees)
Compliance Solved with HCP!
We are very happy. We love the online training. We have struggled in the past with compliance issues but that has completely ended because of HCP. Any practice will benefit by using HCP. We uploaded our Employee Handbook and Code of conduct easily and quickly. We are always able to speak with knowledgeable people when we call and the phone is answered by live support staff.
- Penny J. (Medical Diagnostics)
Always Available for Any Issue
Healthcare Compliance Pros was available to provide support through the entire setup process. I love that I can just pick up the phone and speak to an HCP consultant if I have an issue in the office.
- Barbara S., Exec. Dir. (25 emp.)
Make the Call.
I have tried setting up compliance in the past, buying manuals, reaching out to consultants, etc, but HCP was by far the easiest and most cost effective. They hold your hand through the entire setup process (which is where most of us fall off). They customize it to your practice and keep your program updated with new regulations. The system is very easy to follow so you can make updates yourself. I have also found them very responsive to my compliance questions and issues.
- Joseph M., Practice Administrator (90 emp.)
Corporate Compliance Solved
We had no idea how to create a program that satisfied our CMS Fraud Waste and Abuse requirement, with HCP it's all included, it really was stress free.
- C Christensen (12 employees)