Diversity & Cultural Competency Training

Course Details:

• Category: Diversity, Ethics, and Cultural Competency; Ethics Series
• Duration: 45 minutes
• Target Audience: All Employees

Course Overview: Cross culture healthcare teaches those who work in the healthcare industry to be able to relate to people of different cultures from their own. Organizations need to provide effective, equitable, respectful, and quality care and services to patients of any background (language, literacy, culture, gender, religion, economic, etc.) in accordance with Section 1557 of the Affordable Care Act requirements. This training covers the National CLAS Standards provided by the U.S. Department of Health and Human Services (HHS) that are intended to advance health equity, improve quality, and help eliminate health care disparities by establishing a blueprint for health and health care organizations to follow.

Training Includes:

• Defining Culture
• Defining Diversity
• Defining Ethnicity
• Cultural Perspective and Bias

Tools for

• Creating a Cohesive Workplace Environment
• Building Relationships

• Understanding Cultural Differences and Similarities
• Increase Awareness and Sensitivity to Diversity
• Gain Perspective and Understanding
• Benefits of Workplace Diversity and Inclusion
• Business, Economic, and Human Imperatives
• Healthcare Disparities
• National CLAS Standards
• Section 1557 of the Affordable Care Act
• Top 15 Language Taglines
• Acceptable Language Services
• Grievance Procedures