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Conflict Resolution & Respect in the Workplace

Course Details:
Category: Human Resources Duration:
60 minutes
Target Audience: All Employees
Course Overview: In the healthcare industry with so many types of people from different backgrounds, abilities, and needs coming together it can be difficult to always keep things running smoothly. Especially in the fast-paced, often stressful healthcare world! This training develops employees in their understanding of the process of conflict resolution, including how to be responsive, sensitive, and empathetic to fellow coworkers, patients and people in general to foster a positive, successful, and respectful workplace.

Training Includes:

  • Defining Conflict Resolution

  • Workplace Policies

  • Tips for Addressing Toxic Employees and Co-Workers

  • Types of Triggers

  • Different Communication Styles

  • Steps to Conflict Problem-Solving

  • Types of Conflict Resolution Outcomes

  • How to Handle Difficult Patients

  • Cultivating Respect in the Workplace

  • Embracing Diversability

  • Fostering Sensitivity and Empathy

  • Recognizing Workplace Bullying

  • Defining Hostile Work Environment

  • Differences Between Bias and Stereotypes

  • Cultivating a Positive Work Culture

  • Conflict Resolution Processes

  • Strategies for Diffusing Dilemmas